Frequently Asked Questions

We aim to dispatch all orders within 48 hours (usually quicker). Custom orders may take a little longer. Delivery speed depends on the postal service but is usually 2-3 days within the UK and 7-14 days for International Orders.

Jamgems ships worldwide and country-specific postage costs are displayed at checkout.

Yes, providing we have the particular stone in stock, we can cut and polish to any shape and size required. We can also drill the stone and mount if necessary. Please use the contact form, giving your specific requirements and we will get back to you with a price and timescale for completion.

Yes, providing the stone is purchased from Jamgems, we can usually drill any size hole in it for you prior to dispatch. Holes are generally drilled in the most suitable place for attaching bails, but if you require the hole in a specific location - please make sure to contact us as soon as you place your order.

A clean with warm soapy water is usually all that is required for natural stone products. Never use chemicals or acidic products, like vinegar, which can damage the stone beyond repair. If in doubt, please contact us for specific advice.

No, not at the current time - Jamgems is an online-only retailer. We try to show our products as clearly as possible via the individual product photographs and videos. If you require a view from a different perspective or require any specific information please contact us.

Yes, we can glue a bail onto any cabochon in either silver plated or sterling silver. This is a particular benefit when you order a smaller stone and want to see all the detail (drilled bails cover the top of the cabochon). Just add a note when you order and we will confirm the details with you.